Personal Data Handling
Ecospheres AB with the site Ecolyx protects your privacy and manages your personal information safely and in accordance with EU law on privacy laws known as GDPR. This law is intended to protect you as an individual.
Personal Data Responsibility
Ecospheres AB is the personally responsible personally responsible for processing personal information at
Personal data collected by Ecospheres AB is:
Contact Details
You can contact us at info@ecospheresafrica.com or call us at + 46 31 245830.
Ecospheres AB’s collection of personal data
Personal information information directly or indirectly attributable to a natural person. This applies, for example, to the name, social security number, address, e-mail address and telephone number. This type of collection will take place after your approval. Requests are considered as an indirect approval.
Data collected in connection with booking and travel
When you submit a booking request or book a trip at ecospheresafrica, we will collect personal information from you to complete your order. There are information about the name, date of birth, budget, age and gender of all travelers on the booking, as well as the address and contact details of the main traveler. In connection with booking, we also collect payment information for the main traveler.
If the reservation includes children, we collect the same information as the above regarding the child.
When you make a trip with us, we also collect in details of your trip. It is in addition to the above information, for example booking number, travel destination, length of travel, flights, activities and services you have chosen to make during the trip.
Data collected by personal contact
We collect personal information from you when you contact us, via our site, via email, phone or other means. First of all, we collect the personal information needed to answer your question or handle your case. There are information about names and contact details such as e-mail address or phone number.
With personal contact, we also collect other personal information that you choose to provide to us. For example, be information about allergies, health, wishes, or other information about you or other persons on your trip or booking.
Information collected when subscribing to our newsletter
If you choose to Subscribe to Ecolyx newsletter, we will collect your name and e-mail address to send the newsletter. Here we also collect data on how to interact with the newsletter, for example. click on promotions or links if you choose to proceed to our site or contact us.
Data collected when visiting Ecolyx.com
When you visit our site, NOW collects personal data in, such as your IP number, email or name. Neither any data that is personally identifiable. Only how to navigate in the service, what searches and what travel products you are interested in.
The only thing is ….
Data collected from someone other than you
If booking and contacting us in various cases, a person may provide personal information about one or more other persons in a travel company. We assume that the person providing the information has the consent of all travellers to provide these personal data. If you have not made a reservation yourself without someone else has made a reservation, you will collect personal information about you from that person. The same applies if someone else has been in contact with us on your behalf.
Personal Data Handling and Storage
Ecospheres AB is legally processing your personal information. We handle your information to fullfil a contract in which you are a party, such as travel terms.
Administration of your trip
In order to deliver the travel services you have ordered by us, we use your personal information, for example, to display tickets and travel documents, to make hotel reservations and to make the payment of the services you have ordered.
Administration of your trip also includes the use of your records for accounting, settlement and audit, credit or Other Verifications of Debit Cards.
Submission of Information
When you have booked a trip with us, we use your personal information to send booking confirmation, important information about your upcoming trip and deals related to the trip . Such mailings will be made to the e-mail address provided in connection with booking. When you have returned from your trip, we will send a questionnaire asking us to answer questions about your trip to help us to improve our services. Before and during your trip, we send important information by SMS to the mobile number or email address provided in connection with booking. We do this to make sure everything is right, inform you about any delays or other issues that may be important to your trip.
Service
We use your personal information for to provide service if you contact us with questions, comments or complaints. We use your name to identify you and your trip. We use your contact information, such as email address and phone number to contact you in connection with questions and concerns. We may also use all of the other personal information we collected about you to handle your question or case, depending on what is relevant in the individual case.
Marketing and Personalization
If you have signed up for our newsletter, we use your personal information to send you the newsletter. In some cases, we share information with our partners to help us customize our offers and promotion after you. We then conclude an agreement to ensure that such partners treat data in accordance with applicable privacy laws. For the analysis of user patterns and personalization, we use cookies. You can read our cookie policy here.
Service and Service Development
We use the information we collect about our customers to develop and improve our products and services. This is partly true of our site, where we analyze user-working to develop how we present information, offers and styling features. It also applies to the development of our products according to customers’ wishes and behaviors and, for example, fix flaws or increase security.
In essence, we use anonymous or anonymous data at aggregated level to do this type of analysis. However, we may also use personal information that we have collected if relevant.
Legal Requirements
Accordingly, processing of your personal information will also be possible to fulfill obligations under laws and regulations, such as security and accounting.
Data Retention
Cospheres saves your personal data as long as required for the purpose of processing.
We save all the personal data we collect in our customer database. Normally, we store your personal information for 2 years from the date of your last trip or from contact with us. In some cases, we may need to store data for longer periods when required by law (t If you subscribe to our newsletter, your contact information will be retained as long as you choose to continue receiving the newsletter.
Engine personal data can be stored in several different ways. places for different purposes. This may mean that a task removed from a system for no longer necessary may remain in another system where it is stored for consent or for another purpose where the personal information is still needed.
Personal Data Release
We use Google’s system services for our internal work. This means that your personal information will be processed by Google, which has been hired by us as a Personal Data Coordinator.
Contract Partners and IT Providers
We use a variety of IT services and IT services, system in our business. In some of these, personal data are stored and handled. We are grateful for your integrity and security for your information in all such handling. Some systems are installed locally with us and only our staff have access to the data. However, some systems are installed at the supplier and mean that we transfer personal data to the supplier. In these cases, the supplier is our personal information officer and manages the tasks on our behalf and according to our instructions.
Internal IT Systems
Internet we handle personal data in our customer database, in our booking system. These systems are used to deliver the services you have ordered from us and to handle issues and customer service in connection with the performance of these services. In these systems, all of the personal data we collect can be managed.
Web analytics
We use external vendors for personalization and analysis of user behavior on our websites and user feedback. These companies handle personal data as personal data counsel on our behalf. The information in question is primarily data retrieved through cookies and managed at anonymous and aggregated levels.
Payment Solutions
We use external vendors to manage payments . These providers have access to personal information in the form of names, addresses and payment information. This management is necessary for us to deliver the services you have ordered from us.
Contact Services
We use external providers to provide information via SMS before and during a trip . These providers may access personal information in the form of telephone numbers.
We use an external provider to provide chat functionality on our site. The supplier will have access to the information provided in the chat. You agree to the supplier’s privacy policy when you start the chat feature.
Travel-related Services Suppliers
To provide some of the services you’ve ordered from us, we use subcontractors and contractors . Often, we need to provide personal information to them for the service to be performed.
Hotel
We work with various hotel partners worldwide, these hotels have access to the personal information needed for that a booking can be made. It is, if applicable, details of the name, date of birth, age and gender of all travelers on the booking, and the address and contact details of the main traveler.
Airlines
We work with a partner XLNT Travel but sometimes even directly with the airlines. Xlnt Travel and airlines have access to personal data about the travelers who travel with their respective airlines. There are information about the name, date of birth, age and gender of all travelers on the booking, and address and contact details of the main traveler. This is only for personal consent. It is then XLNT Travel or the airline that is responsible for your legitimate handling of your personal information.
Activities
It is common to book other services via us, such as excursions, transfers or activities, and it may be that personal data are required to deliver the ordered service and that they are handed over to the person who is to perform the service. For example, be details of name, date of birth, age and gender of all travelers on the booking, and address and contact details of the main traveler.
Third country extradition
We arrange trips to the whole world, part of our partners (eg hotel and airline) outside the EU / EEA area. This means that personal data may be transferred to cooperation partners in these countries for the same purposes as described above. Regardless of which country, Ecospheres AB has an obligation to ensure that your personal information is protected.
Your rights
Underholding of personal data and copyrights management
Personal processing that is necessary for us to fulfill an agreement with you or to fulfill a legal obligation is permitted without consent. However, in order for us to collect and handle your personal data for any other purpose, you must agree to the treatment. You consent to handling your personal information when using our services at ecolyx.com, in contact with our travel advisor.
Revoke consent
You can choose at any time to withdraw your consent by contacting us at the contact details above. If you revoke your consent, we will delete the personal information and discontinue the treatment covered by the consent.
It may occur that the same personal data is processed both with the consent of and supported by the task being necessary or with support of other rules. This means that even if you revoke your consent and the treatment based on the consent expires, your personal information may still remain with us for other purposes.
Request information about what personal data we have saved about you
If you want information about what information we have registered about you, please contact us at the above address.
